Your privacy
We collect and keep a record of your personal information, including sensitive information (e.g. information about your health), in order to provide you services including financial advice.
We may also use the information we have collected in order to comply with any legislative or regulatory obligations we have and to help us run our business.
Fortnum is committed to the confidentiality and security of your personal information.
It will be necessary for us to collect, use and disclose your personal information. If you do not consent to this, or we are unable to collect all the necessary personal information, we will not be able to provide you with the relevant financial planning and advice services.
In most cases, we collect personal information directly from you. In other cases, however, we may collect your personal information from third parties. The third parties we may collect from include, but are not limited to: your accountant, your lawyer or solicitor, other financial services institutions, insurance providers and any other third parties where you have provided consent.
In order to manage and administer our financial planning services, it may be necessary for us to disclose your personal information to third parties. The parties to whom we may disclose your personal information include, but are not limited to: financial institutions for the provision of financial products, such as investments, superannuation, and life insurance; auditors; third parties providing mailing services, administration support, maintenance of our information technology systems, printing of our standard documents and correspondence, research services; any government or regulatory body for whom we have a legal obligation to provide this information to; referral partners.
It is possible that an organisation listed above may disclose your personal information to overseas recipients, but it is not possible for us to provide any further details of that in this document.
We may disclose your personal information to an entity which is located outside of Australia, to enable them to undertake specified services on behalf of Fortnum, your Adviser or Priority Advisory Group Pty Ltd.
In addition, Priority Advisory Group Pty Ltd may disclose your personal information to overseas recipients in order to access services they provide, such as paraplanning and administration.
Details of this can be found in the Fortnum Privacy Policy, which includes details of how you may access, and seek correction of, your personal information which we hold. It also includes details of how you may complain if you believe that we have breached the Australian Privacy Principles under the Privacy Act and how we deal with such complaints.
You may obtain a copy of the Fortnum Privacy Policy by telephoning us on (02) 9904 2792 or by visiting our website at www.fortnum.com.au.
In addition to the Fortnum Privacy Policy, Priority Advisory Group Pty Ltd also has its own Privacy Policy. You may obtain a copy of Priority Advisory Group Pty Ltd’s Privacy Policy by telephoning us on (02) 9415 1611 or by visiting our website at http://priorityag.com.au/.
Further details around how Priority Advisory Group Pty Ltd manages privacy are available at http://priorityag.com.au/ or by calling us on (02) 9415 1611.
You can authorise another person to act on your behalf, to receive information and/or undertake transactions. Both requesting this to occur, and removing this authorisation, are required to be notified in writing.
Where your Adviser becomes a representative of, or sells their business to, another Australian Financial Services Licensee, Fortnum may also use and disclose the information collected about you to enable your Adviser or the new business owner to continue to provide you with financial products and services.
We collect your personal information as permitted by, and in accordance with, the Privacy Act. Other legislation may also apply, such as the Anti-Money Laundering and Counter-Terrorism Financing Act.
What to do if you have a complaint
If you are unhappy with the advice or service provided by your Adviser, Priority Advisory Group Pty Ltd, or Fortnum, you can let us know by putting your concerns in writing and sending them to:
| Mail: | By emailing us at: | By calling us on: |
| Complaints Officer Fortnum Private Wealth P.O. Box 1988 North Sydney NSW 2059 |
operations@fortnum.com.au | (02) 9904 2792 |
We will investigate your complaint and respond to your concerns as quickly as possible and within 45 days.
If we have not responded to your complaint within 45 days, or if you feel it has not been resolved to your satisfaction, you may refer your concerns to the Australian Financial Complaints Authority (AFCA), which provides an accessible, fair and independent dispute resolution service.
You can contact AFCA at:
| Mail: | Online at: | By emailing at: | By calling on: |
| Australian Financial Complaints Authority Limited G.P.O Box 3 Melbourne VIC 3001 |
www.afca.org.au | info@afca.org.au | 1800 931 678 |
You can also contact the Australian Securities and Investments Commission (ASIC). ASIC is Australia’s corporate, markets and financial services regulator. ASIC contributes to Australia’s economic reputation and wellbeing by ensuring that Australia’s financial markets are fair and transparent, supported by confident and informed investors and consumers.
You can contact ASIC at:
| Mail: | Online at: | By calling on: |
| Australian Securities and Investments Commission P.O. Box 4000 Gippsland Mail Centre Victoria 3841 |
www.asic.gov.au | 1300 300 630 |
Conflicts you should be aware of
Relationships and associations
The extensive list of products and services approved by Fortnum includes products and services provided by entities with whom Fortnum director, employee, Priority Advisory Group Pty Ltd and/or your Adviser have a relationship or association, either directly or via a related entity. We believe that your interests should be placed first and that products and services should only be recommended if it is in your best interests. However, it is important that you know of, and are comfortable with, those relationships and associations and any benefits that arise.
Shareholding in Fortnum Private Wealth Ltd
Your Adviser or your Adviser’s Principal Practice either personally, directly or through an associated entity, may be a shareholder in Fortnum Private Wealth Ltd (Fortnum).
Azimut Group
Priority Advisory Group is a member of the Azimut Group of companies. Established in 1989, Azimut is Italy’s largest independent asset manager. From time to time your adviser may recommend you apply for, acquire, vary or dispose of a financial product issued by a person who is also a member of the Azimut Group. As at the date of this FSG, relevant product issuers include AZ Sestante Ltd (ABN 94 106 888 662, AFSL 284442) and Sigma Funds Management Pty Ltd (ABN 73 137 097 075, AFSL 339 901). Priority Advisory Group does not receive any direct remuneration or other benefit as a result of its recommendation to apply for, acquire, vary or dispose of a financial product issued by these related companies as any remuneration and benefit are received by the product issuer and
Marketing
Use of cookies
During your use of the Site, we may issue to and request from your device blocks of data known as “cookies”. We use cookies to enable the website to work more efficiently and to provide us with information about your activities on the Site.
Our cookies will not allow us to obtain information of a personal nature that will identify you to us, such as your name and address. We will only be aware of such information if you provide the information to us, or you have set the preferences in your browser to provide this information automatically.
Details of the cookies we use on the Site are as follows:
(i) cookies that are essential in order to enable you to move around the Site and use its features;
(ii) cookies that collect information about how visitors use the Site, for instance which pages visitors go to most often. All information these cookies collect is aggregated and therefore anonymous.
By using this Site, you agree that we can place these types of cookies on your device.
Your web browser may allow some control of most cookies through your browser settings. To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. Please note that you may delete and block all cookies used by this Site, but if you do so parts of the site may not work.
We may use personal information about you for the primary purpose of providing you with our services. We may also use it for other purposes for which you might reasonably expect us to use that information. This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.
You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are required to send you relating to the services we provide.